FAQ

  • 1. Is there a minimum?

    A: 1 skin minimum for all in stock goods. For custom treatment or color, minimum purchase requirements will range from 100 sqft to 2,000 sqft depending on the article.

  • 2. Do you sell to the public?

    A: Yes.

  • 3. How long does it take to process an order?

    A: We ship out 2-3 business days from the receipt of order and payment.

  • 4. What forms of payment do you accept?

    A: For online purchases, we accept Visa, Mastercard, Discover, and Paypal. For in store purchases, we also accept AMEX with a 5% charge.

  • 5. Do you charge for swatches?

    A: Yes, we offer Sample Color Rings for $15.00 per ring, which includes all available color options per article. We do not sell individual swatches.

  • 6. How can I place an order?

    A: You can submit an order online through our website or email your order to [email protected].

  • 7. How do I request swatches?

    A: You can submit your request through our website or email directly [email protected].

  • 8. What is the average hide/pelt size?

    A: Cow (full hide) 45-55 sqft / (half hide or side) 20-25 sqft
    Lamb 6-8 sqft
    Calf Skin 8-12 sqft
    Baby Calf 5-7 sqft
    Calf Suede 15-18 sqft
    Pig Suede 12-14 sqft
    Shearling 6-9 sqft
    Sheep 7-11 sqft
    Goat 4-6 sqft

  • 9. Can I have the leather cut to a certain size?

    A: We require a 1 skin minimum purchase. We cannot cut into the leather to make half hides. (cow typically runs half-hides 20-25 sqft, full hides 40-50sqft, and lamb can run anywhere from 6-12sqft).

  • 10. Do you have a price list?

    A: No, we do not have an available price list as prices are dictated upon quantities ordered. Average price per hide/skin is listed under each article in the shop section of our website. We no longer have wholesale pricing options. To further inquire about pricing, please email [email protected].

  • 11. What is the return/exchange policy?

    A: Store credit or an in store exchange in our Los Angeles office is offered up to 5 business days from the date of the receipt of order. Cash refunds are not accepted. Please note if the leather is cut into, used or damaged in any way after purchase, there will be no refund, credit or exchange offered. Any and all exchanges or refunds will be upon United Leather’s inspection and approval only.
    See return/exchange policy on our website homepage.

  • 12. How do I make an exchange?

    A: Email us regarding your exchange(s) at [email protected] We also offer in-store exchange(s) at our Los Angeles headquarters.

  • 13. Is there a restock fee?

    A: No.

  • 14. Can I order a custom color, weight and/or treatment?

    A: Yes. For custom color, weight and/or treatment, minimum purchase requirements will range from 100 sqft to 2,000 sqft depending on the article. For further inquiries or questions, please email us directly at [email protected].

  • 15. Do I need to schedule an appointment to visit the LA warehouse or NYC showroom?

    A: LA headquarters is open to the public from 9am to 5pm. We do require scheduled appointment times at our NYC showroom. Please contact us at 213.747.1723 (LA Headquarters) / 212.706.0194 (NYC Showroom) or email us at [email protected].

  • 16. Is the LA warehouse and NYC showroom open to the public?

    A: YES.

  • 17. How do I convert yards to square feet?

    A: 14.5 square feet of leather is equivalent to 1 yard of fabric. 9 square feet is equivalent to 1 square yard. 18 square feet of leather is equivalent to 1 yard of fabric.

  • 18. How much waste should be expected when cutting leather?

    A: Yield and waste will depend on the application, please ask your manufacturer or upholsterer for square footage needed.